Question: 21
A customer wants to build a new Ip node on their Communication Server (CS) 1000E system with three Signaling Servers. This node will support virtual trunks, IP media services, TPS and personnel directories. A technician logs into Elements manager to complete the configuration, after creating and saving the node configuration, the transfer now option chosen, then the servers are selected, the start sync is selected followed by restart application. What is expected outcome from the system?
A. The node file will be transferred from Signaling Servers to the call servers, and INI files will be transferred from the call server to the selected servers.
B. The node file will be transferred from Call Servers to the Signaling servers, and the INI files will be transferred from the Call Servers to the selected servers.
C. The node file will be transferred from Signaling Servers to the Call Server, and the INI files will be transferred from Call Servers to the Signaling servers.
D. The node will be transferred from Element manager to the call server, and INI files will be transferred from Element manager to Call Server.
Answer: B
Wednesday, 28 March 2018
Monday, 12 March 2018
Avaya expands partnership with Dia Telecom in Netherlands
Avaya ha ampliado su asociación con el proveedor de servicios holandés Dia Telecom. Dia se convirtió en el primer socio en la nube de Avaya en los Países Bajos en 2012 y, según el nuevo acuerdo, se convertirá en un proveedor mayorista de productos de Avaya.
Los servicios de Avaya Aura con tecnología Dia Telecom se extenderán a Avaya IP Office, Avaya IPO Contact Center y Avaya Contact Center Select, entregados desde un entorno seguro de VMWare, certificados por ISO y NEN.
Avaya dijo que el acuerdo con Dia dará acceso a nuevos revendedores, que se beneficiarán de los servicios de monitoreo y resolución de segunda línea del nuevo socio.
Avaya dijo que el acuerdo con Dia dará acceso a nuevos revendedores, que se beneficiarán de los servicios de monitoreo y resolución de segunda línea del nuevo socio.
Thursday, 15 February 2018
Avaya Will Acquire Spoken Communications To Migrate Call Center Technology To The Cloud
Avaya Holdings, a commercial communications company based in Santa Clara, Calif., Has agreed to acquire Seattle Spoken Communications using cash on hand. The terms of the agreement were not disclosed. The acquisition is expected to be completed by the second quarter of this year.
Spoken Communications uses voice recognition technology to automate processes in call centers. Its main product is its cloud-based Contact Center as a Service (CcaaS). In the 12 years since its launch, the company has attracted investors, such as Ignition Partners and Riverwood Capital, by selling services to large Fortune 500 companies.
The acquisition will help Avaya migrate its enterprise communication products to the cloud. Avaya will also integrate Spoken's IntellkenWire into its platform. IntelligentWire learns by analyzing live calls and provides follow-up tools afterwards. Technology captures keywords when spoken and uses them to initiate processes in their system. For example, when IntelligentWire hears the word "return," it automatically initiates a return process. Avaya says it will absorb 170 patents and patent applications from Spoken as part of the acquisition.
In 2015, Spoken Communications raised $ 28 million, bringing the total funding to $ 49 million at that time. The company has grown rapidly in the Seattle area under the direction of veteran technology Howard Lee initially; Lee has been replaced by current CEO Mo Afshar.
In 2017, Spoken and Avaya entered into a co-development partnership to help Avaya further automate its call center processes.
"With this acquisition, Avaya's extensive Avaya Contact Center customer base around the world will have a clear migration path to the cloud," Avaya CEO Jim Chirico said in a statement.
Spoken Communications uses voice recognition technology to automate processes in call centers. Its main product is its cloud-based Contact Center as a Service (CcaaS). In the 12 years since its launch, the company has attracted investors, such as Ignition Partners and Riverwood Capital, by selling services to large Fortune 500 companies.
The acquisition will help Avaya migrate its enterprise communication products to the cloud. Avaya will also integrate Spoken's IntellkenWire into its platform. IntelligentWire learns by analyzing live calls and provides follow-up tools afterwards. Technology captures keywords when spoken and uses them to initiate processes in their system. For example, when IntelligentWire hears the word "return," it automatically initiates a return process. Avaya says it will absorb 170 patents and patent applications from Spoken as part of the acquisition.In 2015, Spoken Communications raised $ 28 million, bringing the total funding to $ 49 million at that time. The company has grown rapidly in the Seattle area under the direction of veteran technology Howard Lee initially; Lee has been replaced by current CEO Mo Afshar.
In 2017, Spoken and Avaya entered into a co-development partnership to help Avaya further automate its call center processes.
"With this acquisition, Avaya's extensive Avaya Contact Center customer base around the world will have a clear migration path to the cloud," Avaya CEO Jim Chirico said in a statement.
Subscribe to:
Posts (Atom)